The NewYork-Presbyterian Healthcare System
Highlights of healthcare initiatives by our member institutions are featured in our newsletters, System Standard and Member News, and in our annual System Quality Review.
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The NewYork-Presbyterian Healthcare System hosted its 12th annual Quality Symposium on Wednesday, November 13 at the New York Athletic Club on Travers Island in Pelham Manor, NY. As in past years, the Symposium was supported by our System partners, The Houston Methodist System in Houston Texas, along with our state and local hospital associations- HANYS and GNYHA. The Quality Symposium provides an opportunity for hospital leaders from the tri-state region to network and exchange ideas as well as present successes and lessons learned in the course of measuring and improving the quality and safety of the care delivered within their facilities.
Speakers were asked to address the theme of "Innovative Differentiation." The keynote speaker was Scott Griffith, who highlighted collaborative solutions in the context of managing limited resources, stakeholder alignment, teamwork, and a just culture. He brought insight into how a collaborative model supports a wide range of values and objectives from patient safety and clinical outcomes to privacy, compassion, fiscal responsibility, customer satisfaction, and operational excellence. Also on the agenda was Kathy Oswald, who discussed creating a culture of performance excellence at Henry Ford Health System while Timothy Vogus from Vanderbilt University talked about creating highly reliable healthcare organizations. Other speakers included Dr. Dennis Fowler from NYP-Columbia, Maureen Gaffney, CMIO of Winthrop-University Hospital, and Dr. John Morley from HANYS.
4th Annual Patient Experience Conference
The System held its 4th Annual Patient Experience Conference on October 30th at the Milstein Family Heart Center Auditorium (NYP/Columbia). Stacy Pallotta, Senior Director of the Office of Patient Experience at Cleveland Clinic, kicked off the conference with an engaging keynote about the Clinic's journey to making patient experience one of its strategic goals. Her presentation was followed by Carrie Brady's interactive talk about building foundations for patient centered care and HCAHPS success. The event speakers emphasized that System partners should be focused on the patient experience and not on HCAHPS performance. Breakout sessions allowed attendees to discuss the important role of organizational culture, leadership involvement, and the engagement of patients, families, and frontline staff when implementing changes.
Aiming for Achievement in the Era of Value-Based Purchasing
NYPHS held its Fall topic-focused conference "Aiming for Achievement in the Era of Value-Based Purchasing" on Wednesday, October 19, 2011. In addition to providing updates on the Center for Medicaid & Medicare Services' (CMS) value-based purchasing program and the growing relationship between patient satisfaction and clinical quality outcome measures, the conference provided opportunities for practical sharing of successful strategies through system hospital presentations and a question and answer period.
NYPHS held its second conference around improving the patient experience and HCAHPS on May 25, 2011. In addition to providing updates on value based purchasing and the impact of HCAHPS scores, the conference provided opportunities for practical sharing of successful strategies among conference participants through the presentations and subsequent breakout groups.
The materials presented at the HCAHPS conference are available for review.
One of the key features of healthcare reform has been the concept of Accountable Care Organizations (ACO). While ACOs are not mandated, they are encouraged as a mechanism both to achieve cost savings and improve patient care. In order to improve additional clarity and help System members understand, discuss, and shape their individual strategies on some of the key challenges, we organized a half-day eduational conference.
NYPHS brought together chief medical officers, nursing, quality leaders, social workers and case managers to address practical strategies around improving care coordination across the continuum of care with the goal of reducing preventable readmissions.
The Clinical Leadership Executive Program is designed to provide the leadership at the individual NYP Healthcare System member institutions with exposure to thought leaders and other distinguished speakers in a structured forum. The material presented at this year's CLEP 2010 is available for review.
The System and Nyack Hospital were pleased to co-host a "Mobilizing the Hospital Organization to Maximize Emergency Department Performance" Seminar. 65 attendees from across the System gathered to learn about Nyack's development and implementation of their culture-changing ED 30 Minute Service Standard. Please see the seminar agenda to access the presentations.