Earlier this month, I presented the annual State of the Hospital update to our employees and medical staff. We reviewed highlights from 2010, the impact of the changing health care landscape, and our plan to meet those challenges in 2011 and beyond.
We are particularly proud of several advancements that enable our hospital to provide even better quality care, and a safer, more satisfying experience for our patients. These include the creation of a formal palliative care program that offers patients and families a high level of communication surrounding pain relief and comfort - at any stage of a person’s life or illness. As well, our highly trained specialists in gynecology and urology are finding great success using state-of-the-art robotic technology for procedures.
It is more important than ever that hospitals such as NYHQ have a clear focus and plan that balances the need to grow with the need to remain fiscally sound. Our plan for 2011 and beyond is designed to help us create a nimble health care institution for a future that is likely to be even more challenging than today. Our plan includes these priorities:
· Improve the patient care experience, and outcomes (results) of that care, including measures of patient safety, patient & family satisfaction, and quality improvement in core clinical measures
· Complete the build of our Electronic Medical Record - use information technology to connect caregivers and patients in ways that increase quality, communication and outcomes
· Physician integration - more closely align the hospital with physicians practicing in the community for the good of our mutual patients; this will strengthen loyalty and help us become more integrated with the primary care physician base
· Maintain and improve financial viability and continue to manage a closely calibrated budget; as we plan for unforeseen challenges and push ourselves to do more with less, we will continue to make strategic decisions that will allow us to serve the greater Queens community for decades to come – as a hospital and employer of choice
As always, there is so much more happening here than we can possibly include in the State of the Hospital presentation. We urge you to learn more by using our robust find-a physician directory, our calendar of events and educational programs, and our up-to-the minute news that can benefit you, your colleagues and our community. And as always, we ask our employees and medical staff to serve as ambassadors to help us spread the word about what is available right here and right now.
Stephen S. Mills, F.A.C.H.E.